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Call Flow & Scripting
This is on a recorded line, who do I have the pleasure of speaking with today?
Hey ____, tell me exactly what's going on at the property.
-- Select Targets --▼
I completely understand. We actually specialize in those targets, so we can intercept that before it breeds further. Where are you seeing the most activity?
How long has this been going on?
Okay ____, I'm going to explain exactly how we resolve this, make sure the pricing makes sense, and get a truck out to you.
Pest Facts:
Select targets above to load operational facts...
To guarantee I generate the correct regional pricing, what is the exact service address?
Standard pricing in your zip code is normally $0.00 to start, and $0.00 a month after. That covers everything, with unlimited free re-services. Okay?
Great! I'm going to send you over a confirmation document and then we can get something scheduled. How do you spell your last name?
Thank you ____, what's a good email address to put on file?
Pending
Great. I'm sending that over now. Please scroll to the bottom, type the letter 'X' in the signature box, and let me know when it clears.
*By typing 'X', you are providing your legally binding electronic signature.
Pending
Great that cleared. I have a route opening tomorrow. Do you prefer a morning or afternoon arrival?
Pending
I've scheduled that appointment. We will see you on [Date & Window] for your [Package] service. Welcome to the family.